Support

Need help? Email [email protected] — we usually reply within one business day.

Frequently asked questions

Will the person know I checked their account?

No. Ghostly only reads public information and never contacts the account.

Why can't I track an account?

Only public accounts can be tracked. If an account turns private or is removed, we'll let you know and pause tracking.

How quickly are new follows detected?

Premium accounts are checked about every hour. When we first start tracking, you'll see their latest follows right away.

I'm not getting notifications

Check that notifications are allowed for Ghostly in your phone's settings and enabled in Ghostly → Settings. Quiet hours pause alerts during the times you choose.

How do I cancel my subscription?

iPhone: Settings → your name → Subscriptions → Ghostly. Android: Google Play → Payments & subscriptions → Subscriptions. Deleting the app does not cancel it.

How do I restore my purchase on a new phone?

Open the paywall and tap Restore Purchase, or sign in with Apple/Google in Settings on both devices.

How do I delete my account?

In the app: Settings → Delete account. Your data is removed immediately. You can also email [email protected].

I own an account and want it excluded

Email [email protected] from an address we can verify and we'll block tracking of your account.